Problem 1: Cannot collect local images
For the application process, the image can not be captured on the local image, the user can start from three aspects: First, check the camera connection is correct, in the actual installation process, due to operator negligence or misunderstanding, often caused The emergence of such problems; Second, to see whether the system is occupied by other programs, mainly for desktop software terminals; Moreover, to see if the video input device is selected correctly, this problem is also caused by the negligence of the installer.
Question two: Cannot view other participants image
During the application process, if users find that they cannot produce images of other participants, they can generally seek results from the following three aspects: In the main control mode, check whether the images of other participants are broadcasted by video; check whether the network of the other party has a firewall. , Check whether the firewall port is open; the other party's upstream bandwidth or local downlink bandwidth is very very slow. Due to the unstable network environment, such problems are very common.
Question 3: Inconsistent video images
For the problem of inconsistent video images in the process of use, the user must first check whether the bandwidth meets the demand, and then use other methods to check whether there is network delay and packet loss. Due to the fieryness of high-definition video conferencing, some users are in the purchase system. Blindly pursuing trends and ignoring their own network operating environment have made such problems frequent. In addition to the influence of network bandwidth, the setting of the system itself is one of the main reasons for this phenomenon. In this regard, the user can solve the problem by adjusting the image size (using a smaller resolution), code stream, and the number of frames.
Client Common Problems and Solutions
Problem: The system prompts you cannot establish a connection with the server or is in a state of being connected for a long time but does not respond
In the actual application process, after some users enter the MCU IP and connect to the point, the system prompts that the connection to the server cannot be established or the device is in a connected state for a long time but does not respond. For such problems, the user must check the following conditions on the premise of ensuring the smoothness of the network: whether the MCU starts normally; if the IP address of the MCU is input correctly; if the intranet address is used, whether mapping is done in the router; if it is checked With a proxy server, the proxy server requires a user name and password; it checks for the presence of a firewall and sees if the firewall port is open for the desired open port.
For the application process, the image can not be captured on the local image, the user can start from three aspects: First, check the camera connection is correct, in the actual installation process, due to operator negligence or misunderstanding, often caused The emergence of such problems; Second, to see whether the system is occupied by other programs, mainly for desktop software terminals; Moreover, to see if the video input device is selected correctly, this problem is also caused by the negligence of the installer.
Question two: Cannot view other participants image
During the application process, if users find that they cannot produce images of other participants, they can generally seek results from the following three aspects: In the main control mode, check whether the images of other participants are broadcasted by video; check whether the network of the other party has a firewall. , Check whether the firewall port is open; the other party's upstream bandwidth or local downlink bandwidth is very very slow. Due to the unstable network environment, such problems are very common.
Question 3: Inconsistent video images
For the problem of inconsistent video images in the process of use, the user must first check whether the bandwidth meets the demand, and then use other methods to check whether there is network delay and packet loss. Due to the fieryness of high-definition video conferencing, some users are in the purchase system. Blindly pursuing trends and ignoring their own network operating environment have made such problems frequent. In addition to the influence of network bandwidth, the setting of the system itself is one of the main reasons for this phenomenon. In this regard, the user can solve the problem by adjusting the image size (using a smaller resolution), code stream, and the number of frames.
Client Common Problems and Solutions
Problem: The system prompts you cannot establish a connection with the server or is in a state of being connected for a long time but does not respond
In the actual application process, after some users enter the MCU IP and connect to the point, the system prompts that the connection to the server cannot be established or the device is in a connected state for a long time but does not respond. For such problems, the user must check the following conditions on the premise of ensuring the smoothness of the network: whether the MCU starts normally; if the IP address of the MCU is input correctly; if the intranet address is used, whether mapping is done in the router; if it is checked With a proxy server, the proxy server requires a user name and password; it checks for the presence of a firewall and sees if the firewall port is open for the desired open port.
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