Hardcover room home after-sales into the owners focus

Visit home purchase contract:

No explicit home warranty period In the rough room renovation mode, the owner often needs to sign a contract with the home improvement company and the main material company. The home improvement company and the main material supplier must clearly specify the warranty period for the home after-sales service. However, in the legally effective purchase contract signed by the owner of the hardcover house, there is no explicit agreement on the home warranty period for the hardcover room. The prevailing practice is that developers usually indicate the main material level used in homes in the “Family Book” at the time of home delivery. The concept of “warranty period” is not among them.

Home Engineering:

The construction party does not directly accept the "complaint"

Hu Zengguang, director of the industry’s engineering director, stated that in the current home furnishing of hardcover houses, the construction company and main material suppliers only contact the developers on a one-off basis, and will not directly accept the “post-sales” of consumers. The reason is very simple: the construction unit must deliver a certain amount of quality guarantee money to the developer before construction, and at the same time, agree a warranty period with the developer. This warranty period is jointly agreed by the construction party and the developer, and consumers are not aware of it. Therefore, the construction party naturally needs no direct contact with the consumers. The direct owner of the construction party is the developer, not the consumer.

Rights channels:

Developers are the only ones who can speak in the interview. The most uniform word among the owners is that they can find the property and the developer. What is most depressing for owners is: slow feedback and long problem solving period. After the developer submitted the house, the problems of the project were basically transferred to the property. Property is often the first to record engineering problems, and then wait for the same type of problem to gather to a certain number, so that manufacturers focus on one-time maintenance. The consequence of this is that the waiting time is long, and the time that the manufacturer comes in cannot be agreed upon by a single owner, so it is possible to miss the maintenance day. If you miss it, you have to wait for the next batch.

The viewpoint developer is the sole responsible person for “after sales”. In the national laws, it is clearly stipulated that the developer is the only main responsible person for the hardcover housing project, which naturally includes the “after sales” section. Zhang Chunyun, general manager of Dongyi Risheng Precision Tooling Division, told reporters that no matter what problems the owners encountered, it was certainly true that they were looking for developers. And this is the only channel that is protected by national laws.

No mandatory standards in the legal sense In the interview with reporters, all professionals talked about a common problem: the country has not yet issued relevant mandatory standards for the quality testing of hardcover rooms. Wang Xiaobing, currently vice president of decoration, believes that the lack of this standard makes it impossible for developers and construction units to refer to enforcement on the one hand, and on the other hand makes consumers’ rights protection lack powerful legal safeguards.

Cost, quality, and after-sales service are the same. In the face of the increasing quality of hardcover renovations, the developer's strict control over costs is the starting point for many construction companies' after-sales problems. Because cost control leads to a decline in quality, complaints increase because of the decline in quality. Because of the increase in complaints, developers are increasingly “contracting” on construction companies. Hu Zengguang specifically told reporters that this is why many companies are not willing to accept the key reason for finishing business in the decoration business. Especially large brand home improvement companies have a certain reputation in their home-installed crowd, and naturally they are even more reluctant to do such a “no thankful one” errand.